BVRLA Code of Conduct

The British Vehicle Rental and Leasing Association (BVRLA)

The British Vehicle Rental and Leasing Association (BVRLA) is the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles. Being a member of the BVRLA we're required to adhere to their Leasing Broker Code of Conduct which sets out the high standards that they expect their members to achieve in all aspects of the brokering of leased vehicles in the UK. This includes:

• Pre-contract procedures
• Support during the contract
• End of contract procedures
• Complaint handling

The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. If we receive a complaint and our Customer isn't happy with the outcome, we participate in the BVRLA Conciliation Service, which provides a channel for members and their customers to help resolve any disputes that they may have.

It's a requirement of our funding partners that we're a member of the BVRLA. The BVRLA regularly audits us on behalf of our funders to make sure that we're meeting their exacting standards. Whilst we're proud to have never failed an audit, we appreciate its importance as it could result in us being expelled by the association and losing our funders who are key to our business.

Dealing with a BVRLA member assures you, the customer, that you should expect the highest level of professionalism and integrity.

Download the BVRLA Code of Conduct (Updated 2019)