Commission Disclosure Policy

1. Existence of Commission

We act as a credit broker and receive commission and/or other remuneration from finance providers and vehicle leasing companies when we arrange financing or leasing agreements for customers. This commission forms part of our business income.

2. Nature of Commission

• Initial commission payments when agreements are arranged
• Ongoing commission payments throughout the term of the agreement
• Volume-based incentives and bonuses
• Other fees and remuneration from finance providers

3. Impact on Pricing

Important: The commission arrangements we have with finance providers could affect the price you pay for your finance or leasing agreement. This is because:

• Finance providers factor commission costs into their pricing structures
• Different providers may offer different commission rates
• The amount of commission may vary between different products and terms

4. Commission Amount Disclosure

Upon request, we will disclose:

• The specific amount of commission we expect to receive from your chosen finance provider
• How this commission is calculated (e.g., percentage of amount financed, fixed fee, etc.)
• Any ongoing commission payments throughout the agreement term

5. Our Approach to Product Selection

We will explain whether we:

• Offer products from the whole market
• Offer products from a limited range of providers
• Only offer products from a single provider

We will also explain the basis on which we select products to recommend to you, including how commission arrangements may influence our recommendations.

6. Your Rights

• You have the right to request specific details about the commission we will receive
• You can ask us to explain how our commission arrangements might affect the products we recommend
• You can choose to shop around with other brokers or approach finance providers directly
• You have the right to complain if you believe we have not properly disclosed commission arrangements

7. Regulatory Compliance

This disclosure is provided in accordance with:

• FCA Consumer Credit sourcebook (CONC) rules
• FCA Insurance Conduct of Business sourcebook (ICOBS) rules where applicable
• Our obligations under the Consumer Credit Act 1974
• Recent Court of Appeal guidance on commission disclosure requirements

8. Contact Information

9. Complaints

If you wish to complain about our commission arrangements or disclosure, please contact our complaints department:

• Email: stuart@avail.co.uk
• Phone: 01989 767491

If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service.